Free UK Delivery over £100
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Pay in 3 interest-free payments of £43.00. Learn more
Pay in 3 interest-free payments of £43.00. Learn more
Free Delivery over £100
Click & Collect
Free Gift wrapping available
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Your shopping experience at Collen & Clare is very important to us, our customer care team are available to help with all queries: Monday – Friday: 9:00am – 5:00pm (GMT)
We offer the following delivery options but please note that during sale periods and promotions delivery may take longer than usual. Orders placed during the weekend or on a Bank Holiday will be processed the following working day.
Standard UK Mainland Delivery £5.95
Free UK Delivery over £100
We ship worldwide with DHL Express Go Green
Email: online@collenandclare.com
Tel (UK): 01502 507947
Tel (INT): +44 (0) 1502 507947
Returns Address: Collen & Clare, The Warehouse, 12 High Street, Kessingland, Suffolk, NR33 7QG, United Kingdom
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UK DELIVERY
Standard 1-2 Days £5.95 (free delivery on UK orders over £100)
Once your order has been completed and packed, you will receive an email from us confirming the successful dispatch of your parcel. You will also receive a tracking reference and a one hour window on the day of delivery. Please be aware your order may be split into separate packages.
All standard domestic orders are dispatched from our stores using DPD as default, and will require a signature upon receipt of the goods. If you are unavailable to sign for your parcel, you will be left a card from the delivery driver instructing you on re-delivery options. Delivery can be attempted up to three times.
If DPD are unable to Deliver your parcel, they will attempt to re-deliver your parcel at least two more times. If they receive no further instructions from you after leaving a "Sorry we missed you" card, they will return your parcel back to Collen and Clare. We will then automatically REFUND your order excluding delivery costs.
We cannot recall items or change delivery destinations once an item has been dispatched.
*This service does not include locations: Highlands & Islands of Scotland, Northern Ireland, Isle of Man, Isles of Scilly, Channel Islands (Guernsey or Jersey). Please select your area at the checkout to see relevant postal charges.
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INTERNATIONAL DELIVERY
EUROPEAN DELIVERY with DHL Express Go Green Service - £22 - approx 1-2 working days expected transit time
USA with DHL Express Go Green Service - £25 - approx 2-3 working days expected transit time
WORLDWIDE DELIVERY with DHL Express Go Green Service - £30 - approx 2-4 working days
expected transit time
Please note our charges are for delivery only and all duties and taxes (where applicable) are the responsibility of the customer. By placing an order for an international delivery, you are agreeing to our terms. If any parcels are refused at customs, the customer will be liable to any further costs for the return of this order which will be deducted from your refund amount.
You will receive an email from DHL Express once your parcel has been received by them, this will inform you of your tracking number which allows for flexible receiving of your package. All duties and taxes can be easily paid using the tracking number.
DHL's Go Green service is a worldwide environmental protection programme with the objective of reducing and avoiding the emission of greenhouse gases and local air pollutants.
Please note we are unable to ship cosmetics to Spain
ONLINE RETURNS
Although we hope you love your order, we understand there may be times when you need to return items to us. You have 14 days from the date of receiving your order to pop it back to us for a refund.
We kindly ask that all items are returned in their original condition, unworn/unused with their original tags/packaging. The cost of returns are the responsibility of the customer, we recommend that you send the returns by recorded delivery.
- Swimwear pieces are refundable as long as the hygiene sticker has not been removed.
- Pants/knickers and boxers are non returnable unless faulty.
- Earrings are non returnable unless faulty.
RETURNS PROCEDURE:
1. Complete the returns card that came with your order
2. Place the returns card and item(s) you wish to return in their original packaging
3. Our parcel bags can be re-used and resealed using the second sticky strip. Or you can use your own suitable packaging so that the items are completely protected. Our large parcel boxes (normally used for outerwear or multiple items), can be used to return your goods. We recommend that you tape the box to secure closure
4. Once packaged up, address your parcel and send it to:
Collen and Clare Online
The Warehouse
12 High Street
Kessingland
NR33 7QG
Via the post office or courier of your choice. (We recommend that you obtain proof of postage).
5. Ensure you are returning within the 14 day time frame. We are pretty speedy, so will typically turn around refunds within 1-3 working days. You will receive an email to confirm once the refund has been processed. Please note that during busy periods, such as Christmas and sale season, this time period may be extended.
FAULTY ITEMS:
On the rare occasion, there is a problem with an item, please contact us we are here to help.
Items are classified as faulty if they are received damaged or where a manufacturing fault occurs. The faulty returns process will depend on the brand so please contact us for advice.
Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
In the first instance, please send photographs of the fault to online@collenandclare.com stating the problem and your order details, or if you have purchased in store, proof of purchase or receipt details.
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INTERNATION RETURNS
Cost £30.00 using DHL Express Returns
Whilst we cannot cover the cost of returns, we have tried to make it as easy as possible. Should you need to return an international order, we strongly suggest using the DHL Express returns label included in your parcel. Please follow the link https://mydhl.express.dhl/ and enter the return waybill number from your label.
Using DHL Express returns service is flexible and easy, they will collect from your door. We will deduct £30.00 from your refund total once the goods have been returned to us. However should you wish to return an order using a different service, we ask that you email us with tracking information.
You have 14 days from the date of receiving your order to send it back to us for a refund.
As with any order, we kindly ask that all items are returned in their original condition, unworn/unused with their original tags/packaging.
- Swimwear pieces are refundable as long as the hygiene sticker has not been removed.
- Pants/knickers and boxers are non returnable unless faulty.
- Earrings are non returnable unless faulty.
As with any order, we kindly ask that all items are returned in their original condition, unworn/unused with their original tags/packaging.
- Swimwear pieces are refundable as long as the hygiene sticker has not been removed.
- Pants/knickers and boxers are non returnable unless faulty.
- Earrings are non returnable unless faulty.
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